Shipping Policy

Delivering dreams to every corner of the world

Processing Time

Different items require different preparation times before shipment. Understanding these timelines helps you plan your order accordingly.

In-Stock Items (Clothing & Shoes)

Processing Time: 7–10 business days. These items are sourced from suppliers after your order is placed. We prepare and ship them once received and inspected for quality assurance.

Made-to-Order Shoes & Custom-Sized Dresses

Estimated Time: 1–2 months. These items are handmade or tailored to your specific measurements. Production time varies depending on the complexity of the design and our brand partners' schedules.

Pre-Order Items (Brand New Releases)

Estimated Time: Several weeks to a few months. Timing depends on the brand's release schedule and production progress. If we receive any updates or delays from the brand, we'll notify you immediately.

Important: Mixed orders containing both in-stock and made-to-order items will be shipped together unless you request split shipping.

Shipping Options (Worldwide)

We offer multiple shipping methods to accommodate different needs and budgets. All shipments include tracking.

Shipping Method	Estimated Time	Tracking	Description
Economy Shipping	10–25 business days	✓	Delivered via national postal services or shipping companies.
Expedited Shipping	3–7 business days	✓	Delivered via global expedited shipping service.

Shipping fees are calculated at checkout based on destination and package weight.

Our shipping partners

Where Do We Ship?

We currently ship to over 80 countries worldwide, including:

North America: United States, Canada
Europe: UK, Germany, France, Italy, Netherlands, Norway, Sweden, Spain
Oceania: Australia
Middle East: Israel
Asia: Malaysia, Singapore, and more

Can't find your country at checkout? Contact us and we'll help find a shipping solution for you.

Tracking Your Order

Once your order ships, we'll send you a shipping confirmation email with your tracking link. You can track your package anytime through:

Our Order Tracking Page on the website
The shipping company's official website using your tracking number

Customs, Duties & Taxes

Understanding customs regulations helps ensure smooth delivery:

Most packages are not taxed, but regulations vary by country
Any additional customs fees are the responsibility of the recipient
If you refuse delivery due to customs issues, shipping fees are non-refundable

We recommend checking with your local customs office for specific import rules before placing your order.

Delays & Delivery Issues

While most packages are delivered on time, external factors may occasionally cause delays (customs processing, weather conditions, pandemic policies, etc.).

If your package has been in transit internationally for more than 35 business days after official dispatch, please contact us immediately. We will assist you in following up with the carrier.

Frequently Asked Questions

Can I change my shipping address after placing an order?

Yes, if the order hasn't shipped yet. Please email us within 24 hours of placing your order to request an address change.

My package is marked delivered, but I didn't receive it. What should I do?

First, check with neighbors or your local post office. If you still can't locate your package, contact us immediately—we'll assist you right away.

Do you ship to PO Boxes or APO addresses?

Yes, but only with certain carriers (Yanwen, EMS). Please note that DHL and FedEx do not deliver to PO Boxes.

If I order pre-order and in-stock items together, how will they be shipped?

We ship all items together by default. If you prefer split shipping, a standard fee will apply. Please email us to request split shipment.

Still Have Questions?

Our customer service team is here to help with any shipping inquiries.